Customer Service Officer - Fixed Term up to 18 months
Job No:
GIL222025
Location:
Gilgandra
Gilgandra Shire Council is seeking a Customer Service Officer to join the Growth and Liveability team!
- Full time - Fixed Term (up to 18 Months) 35 hours per week
- Rostered day off every fortnight - an extra 22 days off a year!
- Weekly pay cycle
- Salary range $1207.02 - $1448.40
ABOUT THE ROLE
The Customer Service Officer is part of a team responsible in creating an initial and lasting positive impression on our customers, providing high level of customer service to internal and external customers who attend to either the front counter or via the phone with the objective of providing first point resolution. The position will also be responsible for Council's record management system and providing administration support.
Essential
Salary and conditions will be in accordance with the Local Government (State) Award 2023.
Please click HERE to view the full Position Description.
ABOUT YOU
Council is looking for someone who has the following qualities, experience and/or qualifications:
- Current Drivers Licence
- Certificate III in Business Administration (or Customer Service equivalent experience)
- Demonstrated experience with computers, including operating software systems, Microsoft office and internet
- Minimum 2 years experience in a customer service role
- Demonstrated ability to maintain confidentiality and sensitivity to political and other issues
- Demonstrated ability to promote Council in a positive manner
- Willingness to learn new systems and possess a commitment to a continuous improvement workplace
- Demonstrated understanding and commitment to Work Health and Safety
BENEFITS
- Rostered day off every fortnight - an extra 22 days off a year!
- Weekly pay cycle
- 11.5% employer contribution to superannuation
- 4 weeks annual leave with the ability to take at full pay, half pay, or double pay
- Long Service after 5 years employment with a NSW Council
- Subsidised corporate wardrobe
- Ongoing learning and development
- 15 days sick leave
- Access to Health and Wellbeing initiatives
- Opportunity to contribute and make a difference to our community!
Applications for this position close at 9.00am, Monday 16 June 2025.
ENQUIRIES
Acting Activation and Communications Manager, Merscia Kouroulis or the People & Culture Team on 02 6817 8800
HOW TO APPLY
Before you apply for this position, please read the Position Description carefully to assess your eligibility and suitability for the position. You will be required to answer questions that relate to the criteria on the online application below. You will also be required to attach your current resume which should include two recent employment related referees. Please note that you cannot submit your application without attaching your resume. Council will only accept applications submitted online. Please include in your resume, evidence of qualifications that you possess.
All correspondence will be via the email you have provided in your application.
ABOUT GILGANDRA
Gilgandra is a vibrant rural community in Central West NSW, situated at the junction of three main highways and in close proximity to Dubbo. There is a strong supportive community that has worked together to develop excellent schools, medical services, retail services and recreational activities that you simply do not see in communities of a similar size.
Gilgandra presents you with an opportunity to have an excellent lifestyle you may not be able to afford in the city.
